New, uninstalled products in resalable condition with original packaging may be returned for a full refund excluding shipping and handling charges for up to 4 months from date of invoice and not returnable thereafter. Refunds will not be issued for installed, damaged or incomplete parts. Custom, special order or used parts are not returnable. Used hydraulic parts are not returnable. Given the high cost of international postage, there will be no returns on overseas orders.
Any and all electrical components purchased are non-refundable. An exchange will be made for any components tested and found defective.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
To return your product, please mail your product to:
59 N Harbor St
Branford, CT 06405
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We offer a number of different shipping options, the cost and included features vary from option to option. We try to accommodate your shipping provider preference, however, if your chosen selection does not cover the cost of shipping, we will use a shipping option that is covered.
First Class International - Does not include insurance and is only trackable when shipping to certain countries. If you require tracking for your order, please confirm it is included before you finalize your order or choose an alternate shipping option that explicitly includes tracking. First Class International shipping lengths may also vary. Can take 1 month+ to receive items shipped this method.
We regret that we cannot refund postage should you have an issue with an international order as it is beyond our control. We recommend shipping international with either DHL or UPS.
To calculate shipping costs, continue your order until the end. Shipping is automatically calculated at checkout.
OUR DEDICATION TO YOUR PRIVACY
WHAT DATA WE COLLECT ABOUT YOU
We collect any information that has been entered on our site, including your name, phone number, email address, billing and shipping address. Other information collected is automatic information disclosed when you visit our site, such as your IP address, time of visit. If accepted, cookies are also sent to your device to help improve your experience during your next visit to our site.
HOW THE DATA COLLECTED IS USED
Bugeyeguy uses the information provided to us for the following functions: to fulfill a purchase (either placed online or over the phone), to respond to customer service inquiries including order status, parts inventory inquiries, or return requests. Occasionally we will also use this information to provide you with new information about our products, which you can unsubscribe from at any time.
PROTECTION OF YOUR DATA & WHO HAS ACCESS
We do not make any of your personal information available to any outside or third party vendors. We recommend to not disclose your personal login information to anyone. The personnel at bugeyeguy.com has access to the data required to perform functions in order to best serve our customers, including processing/fulfilling orders. We do not sell, trade, rent, give or share our customers’ personal information.